Terms and Conditions

This privacy policy is to provide information on how your personal information is collected and used within our business, and the circumstances in which we may share it with third parties.

We are committed to protecting the privacy of our customers and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988(Cth), the privacy amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

This privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you make a complaint about a breach of privacy legislation.

This Privacy policy is current from January 2023. From time to time, we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website.

 

Information sharing and consent

• We will treat your personal information as strictly private and confidential.
• Only our staff including our IT support providers and payment system providers who may see your personal information OR will have access to it subject to confidentiality agreement.
• We do not share your personal information with third parties without your explicit consent. If we must share your personal information with third parties for some reason, then we will seek your consent. 
• We may have to release your personal information without your consent when there is a statutory or legal requirement or when it is required or authorised by law
• We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

 

Why do we collect, use, hold and share your personal information?

• Our main purpose for collecting, using and holding your personal information is to provide our services to you.
• We use your information for record keeping purposes, to manage our relationship with you, and to review, develop and improve our services to you and your experience with us.
• To inform you about important matters relating to the Platform, the Websites or your personal information.
• To invoice and process any fees payable in relation to the services rendered through the Platform or Websites;
• If you provide your email address, telephone and/or mobile phone number, you also consent to us using your email address, telephone and/or mobile phone number to contact you (including by telephone call, SMS or email) for any of the above purposes.
• We will not use your personal information for marketing of any of our services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying us.

 

What personal information do we collect?

 The information we will collect about you includes your:

• names, date of birth, addresses, contact details.
• Preferred communication method
• Bank account or credit card details
• Consent to receive our marketing materials, reminders etc

 

How do we collect your personal information?

We may collect your personal information in several different ways.

• When you enquire about our services or make a booking with us- over the phone, our web site.
• When you make a payment for our services

 

How do we store and protect your personal information?

• Your personal information may be stored with us in various forms, such as paper records, electronic records.

We store all personal information securely. We will take reasonable steps to ensure that your personal information is secured. The personal information we hold is protected by:

• securing our premises
• placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification, and disclosure.
• Secure storage and handling: We use a combination of firewall barriers, encryption techniques, data segregation techniques, backup and authentication procedures to help maintain the security of the Platform and to protect your personal information.
• Providing locked cabinets and rooms for the storage of physical records. All personal information is kept in a secure and locked container which is then in a locked room with no access to anyone other than authorised staff of the business.

 

How can you access and correct your personal information with us?

 You have the right to request access to, and correction of, your personal information.

 

How we securely destroy your records?

All paper records with personal information are destroyed by using shredder.

 

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice? 

We take complaints and concerns regarding privacy seriously. We will attempt to resolve any privacy complaints in accordance with our complaint’s resolution procedure.

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Or, The Office of the Health Ombudsman QLD, Phone: 133646, Email: info@oho.qld.gov.au, Address: PO Box 13281 George Street, Brisbane Qld 4001